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Comment: Refer to the orphan case alerts settings page

If you are a CommCare HQ user with Admin permissions to your project space, you can configure the overall project settings by clicking on the gear icon in the upper right-hand corner of the screen or by selecting Project Settings from the Dashboard:


  • Default Timezone - This will determine the timezone for all of your reports. Instructions are here.
  • Show Orphan Case Alerts on Mobile Worker Edit Page - This setting toggles the appearance of a warning banner on the mobile worker's edit page. The banner will shoow when locations are identified that owns cases and being assigned only a single mobile worker. For more details, refer to the Show Orphan Case Alerts on Mobile Worker Edit Page page.

Privacy and Security: Configure privacy and security settings for your project space

  • Secure submissions - CommCare HQ only accepts secure submissions to your project space. You can choose to disable this protection if your project does not require it. If you choose to disable this feature, it means that someone without credentials to your project could theoretically submit arbitrary and possibly malicious forms to your project space. If you change this setting, you may need to rebuild and deploy any affected apps for the new setting to take effect. Known downsides to secure submissions:
    • makes form submission slower in rare instances
    • not compatible with admin-facilitated mobile user registration on feature phones
    • incompatible with multimedia submissions
  • Shorten Inactivity Timeout - All web users will get logged out of the project space after 30 mins of inactivity
  • Web user requests - If anyone has a link to your project space, and are not listed as a web user on your project space, they will be able to send a request for access to the admins of the project space
  • Two Factor Authentication (2FA) - This forces all users on your project space who are accessing CommCare HQ to enable Two Factor Authentication. If an individual disables the 2FA from their own account settings page (not the project settings), they will not be able to access the project space until they re-enable it. For more information on Two Factor Authentication, please see this help page.
  • Require Strong Passwords for Mobile Workers - This will force all mobile workers to be created with a strong password (i.e. At least one Upper Case letter, at least one Lower Case Letter, at least one numeric character, at least one special character and a minimum of 8 characters)

My Timezone: This feature allows you to view the reports in a different timezone from the reports default timezone. Details on the timezone configuration page.

Project Administration

Feature Previews: Before we invest in making certain product features generally available, we release them as Feature Previews to learn the following two things from usage data and qualitative feedback.