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For any questions related to your CommCare billing, please email billing-support@dimagi.com.

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International Customers: 

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https://dimagi.atlassian.net/wiki/x/OTLKfw

Before You Begin

  1. Make sure you're an Admin in your Project Space. In order to do so, you must contact a current Admin user in your project space and request an invitation. 

  2. On the "Current Subscription" page for your project space https://www.commcarehq.org/a/*ProjectName*/settings/project/subscription/, verify that your project is currently subscribed to an existing paid plan such as Standard, Pro, Advanced, or Enterprise. For more information about pricing for plans, see https://www.commcarehq.org/pricing/.

  3. Onboarding invoices are not listed in CommCareHQ and payable only by check or wire transfer/ACH instructions provided in all Onboarding invoices.

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After receiving an invoice, navigate to the billing statements page on https://www.commcarehq.org/a/*ProjectName*/settings/project/billing/statements/.\

For Enterprise accounts, navigate to the Billing Statements page in your Enterprise Console https://www.commcarehq.org/a/*ProjectName*/enterprise/billing_statements/.

Click "Pay by Wire" to make bulk payments, or "Make Payment" to pay for individual Invoices.

Enter the amount that you'd like to pay, your email address, and click "Submit Invoice Request."

You will receive a PDF invoice to the email address listed. Follow the instructions on the invoice to complete the Wire payment. 

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