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To remove specific data, you can locate individual forms using the Submit History report and archive them as described on https://dimagi.atlassian.net/wiki/x/SBnKfw . This is available to all users; however it may be difficult to use with a large volume of forms.
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Find more information on the form deletion feature here.
Deleting Users
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Deleting users cannot be reversedNote that deleting a user triggers permanent deletion of all data associated with that user and cannot be undone. Please read the Notes & Warnings below, as well as the "Other Suggestions" section below before attempting to delete a user. |
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Forms: All forms that were submitted by that user or associated with the deleted cases are processed for permanent deletion, provided those forms aren't linked to any other active cases. If there are cases that are not deleted that reference a deleted form, there will be problems in that case's Case Detail view on HQ. You will still see a reference to deleted forms in the Case History, but you will not be able to view them.
Cases: All cases that are assigned to that user are processed for permanent deletion.If that case was modified by forms that are not deleted, you will not be able to click through to the Case from the "Case Changes" tab.
Note: If a case is reassigned to a user that is later deleted, forms submitted against that case will still appear under saved exports unless the original user is deletedall the forms associated with this case will also be deleted even if it’s not originally submitted by the deleted user. An exception to this rule is if you are using case sharing. When you use case sharing, shared cases are NOT deleted when you delete either the user or the group. This behavior may change in the future for group deletion.
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If you deleted a user, do not create another user with the same username. This can cause issues with your data.
If you just want to make sure that your users' case lists are clear you can can Reassign Cases. However, forms are always associated with the user that submitted them, so please note if you reassign a case from User 1 to User 2 and then delete User 2, the case will no longer show up in any case list , but and all the forms will still show up when you search from User 1's submit history.When you move cases to a new user, you are ONLY moving the "case"– not the individual form submissions. It is strongly recommended that you NOT delete any "old" users if you want to be able to do any sort of data analysis. Individual form submissions will always remain linked to the user that submitted them–even if that user is no longer active. If you want to hide an old user's data you can "deactivate" the worker under the "settings & users" section of CommCareHQassociated with that case will also be deleted unless those forms are linked to any other active cases.
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After deleting the user, if the cases are still appearing in the case list on your mobile device, sync with server in order to remove them. If this doesn't work, you can try resetting the user's data (Clear User Data). |
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