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The easiest way to remove lots of data is to use the Manage Forms feature, which allows you to archive lots of forms at one time. This is available to projects with a Pro or higher software plan. You can use it to archive all of your project's data.

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Please ensure you really want to delete the form. Once deleted, it's permanent and can't be recovered.

Steps to Delete a form

  1. Navigate to Reports > Inspect Data > Submit History. Find the form you want to delete.

  2. Before you can delete the form, you need to archive it. Click Archive this form. Once the form is successfully archived, the Delete this form button will appear.

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  3. Click the Delete this form button. This action will trigger a confirmation prompt.

  4. Read the message on the prompt carefully as it explains the implications of deleting a form.

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  5. Confirm your decision to delete the form. The system will then proceed with the deletion process.

Important Note:

As with archiving a form, deleting a form ensures any changes the form may have triggered to a case are undone. Here's how deleting a form will affect cases:

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The changes will not appear on phones until the phones sync with the server. In some circumstances, you may have clear data and resync the user.

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If you delete a form that closes the case, it will cause the case to be reopened.

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If the form was the only form submitted to the case (i.e. it registered/opened a new case), it will cause the case to be deleted.

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If the form created or updated multiple cases, the main case and all subcases will be affected.

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Find more information on the form deletion feature here

Deleting Users

Warning
titleDeleting users cannot be reversed

Note that deleting a user triggers permanent deletion of all data associated with that user and cannot be undone. Please read the Notes & Warnings below, as well as the "Other Suggestions" section below before attempting to delete a user.

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Info

After deleting the user, if the cases are still appearing in the case list on your mobile device, sync with server in order to remove them. If this doesn't work, you can try resetting the user's data (Clear User Data).

Deactivating Users

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