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Currently, conditional alerts will re-trigger to all cases that meet the conditional alert criteria any time a conditional alert is updated (ex. modifying  the name of the conditional alert or schedule of an alert, etc.) The only time this re-triggering doesn't occur is when users update update only the content of the alert: the subject line or body of email/, or the body of SMS messages.

To avoid re-triggering messages, users should complete the following steps: