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This procedure is complex and if not carried out completely can cause complications. DO NOT do this if you have remote update enabled on many phones which are being used in the field as it will cause all of the phones to revert to an earlier version of the application
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Find an older version of the application in the release manager which is compatible with the older form
"Revert" to that and make a new version. Now the latest version will be compatible with the older form
Instead of "starring" this build, click "Deploy"
On the pop-up that appears, right click the "Download CommCare.jad" link and select the "Copy link location" option (or the similar option in your browser)
Paste this text into a text editor of your choice (like Nodepad++ or Word)
In the URL you just pasted, copy the long hexadecimal code at the end of the URL after "download" and before "CommCare.jad" For example, https://www.commcarehq.org/a/willsproject/apps/download/04651630de172362e1e5e980fb6a7d04/ has code 04651630de172362e1e5e980fb6a7d04/
On the problematic device, navigate to the home screen and hit the "Settings" button. On most devices this will be the three vertical dots in the top right corner of the screen.
On this menu, select the "Settings" option
On the next screen, select the "CommCare Application Server" option
In the dialogue box that opens, copy down the long hexadecimal code here, then delete everything after the "/download/" part of the URL, including the hexadecimal code here and the "?latest=true" argument if its present
Replace this with the code you copied from before
Select "OK" and return to the home screen. From here, pull up the settings menu again and select "Update CommCare"
CommCare should now update to the reverted version. Now you should be able to access your incomplete forms, finish them, and submit them to our server
Once you are done with this, again follow instructions 3-10 but with the code from your most recent CommCare version (the one your copied in step 4).
You should now be back to the version you started with.