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IF | AND | THEN DO THIS |
You're updating existing cases | your application already has case properties | you can choose these for each Excel column. (Note that the tool will only show case properties that have been submitted. If you have not created a case yet, it will not show any case properties). |
You're updating existing cases | your application doesn't have a case property | you can choose to create a new one for the appropriate Excel column. The Auto Fill button will automatically match your Excel headers to the existing case properties' names. |
You are creating new cases |
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Choose each Excel column you want to import and the case property you want to create or update. If you want to create a new case property, check "Create new property" and type in the name of the case property.
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