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IF

AND

THEN DO THIS

You're updating existing cases

your application already has case properties

you can choose these for each Excel column. (Note that the tool will only show case properties that have been submitted. If you have not created a case yet, it will not show any case properties).

You're updating existing cases

your application doesn't have a case property

you can choose to create a new one for the appropriate Excel column. The Auto Fill button will automatically match your Excel headers to the existing case properties' names.

You are creating new cases


Choose each Excel column you want to import and the case property you want to create or update.  If you want to create a new case property, check "Create new property" and type in the name of the case property.  

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