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Setting Up Your Project for Messaging

Type of Messaging

When starting your project, you need to decide between outgoing-only and two-way messaging.  Check out the CommCare Messaging Vocabulary section to learn more. 

  • Outgoing Only: Users can only receive messages and can't respond or send data to the system.  (Available on the Standard Plan)

  • Two Way Messaging: Users can also send data back to the system by responding to surveys or sending in keywords.  (Available on the Advanced Plan).

Choosing a Phone Number (SMS Connectivity)

To send and receive messages CommCare needs to use a phone number to send messages.  This is also called a gateway.  Depending on the country of your project, scale and type of messaging required, the following options are available: