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- Broadcast - outgoing message content
- Reminder - scheduled messages
- Survey - collects data from incoming messages
- Keyword - a word or letter that triggers an action in HQ including opening a form, sends a reply, escalates an alert.
- Other - messages from an unrecognized source
- Default - when CommCare HQ receives a message that doesn't match any of the configured workflows (i.e. keywords)
A single message can be tagged as multiple types. For example, a survey that is submitted as a structured keyword will be tagged as survey and keyword.
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Timestamp - date/time from the server (shown in the project's timezone.)
User Name - name of the contact, a case or user
Phone Number - phone number of the phone involved in the interaction
Direction - incoming or outgoing message
Message - the actual text sent out or received in the message
Type of message
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