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  • Broadcast - outgoing message content
  • Reminder - scheduled messages
  • Survey - collects data from incoming messages
  • Keyword - a word or letter that triggers an action in HQ including opening a form, sends a reply, escalates an alert. 
  • Other - messages from an unrecognized source
  • Default - when CommCare HQ receives a message that doesn't match any of the configured workflows (i.e. keywords)

A single message can be tagged as multiple types.  For example, a survey that is submitted as a structured keyword will be tagged as survey and keyword.   


  • Timestamp - date/time from the server (shown in the project's timezone.)

  • User Name - name of the contact, a case or user

  • Phone Number - phone number of the phone involved in the interaction

  • Direction - incoming or outgoing message

  • Message - the actual text sent out or received in the message

  • Type of message