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nameSubscription Cadence

You can choose to be billed on a monthly pay-as-you-go basis or pre-pay for a year in advance to benefit from our discounted Annual pricing. For both monthly and annual plans, you can make your payments by following the instructions here: Payment Methods & Instructions

Please refer to our Billing terms before signing up for a monthly or annually billed subscription.

Monthly Billing

All Monthly billed plans require a 30 day minimum commitment. After subscribing to a plan, you can only downgrade after 30 days. If you try to downgrade during the 30 day window, your plan will be scheduled to auto-downgrade at the end of the 30 day window.

  • Pre-pay for the number of months of your choice and for any SMS or user credits by logging into CommCare → Settings → Current Subscription, and follow the steps outlined at https://dimagi.atlassian.net/wiki/x/Gy7Kfw. Please note that credits don’t expire even if you suspend your subscription.

  • Post-pay on a monthly basis, after you receive your monthly invoice and follow payment instructions on the invoice and follow the steps outlined at https://dimagi.atlassian.net/wiki/x/Gy7Kfw.

Annual Billing

All Annually billed plans require a 12 month minimum advance payment towards the subscription plan fee (pre-payment) commitment within 30 days of sign-up.

Note:

  • The prepayment is applicable only towards the total base subscription plan fee of your commitment period. Any excess user fees, should you go over the user limit included in your software plan, and sms charges per actuals, will be billed separately following the month in which you incurred these charges.

  • That said, if you anticipate exceeding your user limit and using sms during the course of your subscription period, you may also prepay any amount of your choice towards user and sms credits separately to automate the payment process and avoid having to pay for excess user or sms invoices separately each month. Please reach out to accounts@dimagi.com if you would like to purchase user or sms credits.

  • If you cancel or downgrade within 90 30 days, starting from the start date of your Subscription Term, you will be charged on a prorated basis for the service provided, and rest will be fully refunded. After 90 30 days, the advance payment is non-refundable and the service will continue until the end of the Subscription Term. 

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Please note that you need to create a project space before you can subscribe to a software plan.

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  1. Navigate to CommCareHQ and click on the “Sign up” button

  • if you are new to CommCare and not sure which plan might suit your requirement, you have the options to either “Request a Trial” or start with the CommCare Community Plan

  • if you know what you need, you can select the link to “Get started here!”

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Create your account

  1. Create Account: Create your account by entering your Full Name, Professional Email Address, Password

  2. Name Your First Project: select a name for your project space, indicate your primary use case, enter your Organization or Company name (if applicable), and review the Dimagi Terms

  3. Activate your account by validating your email

  4. Select your subscription plan and you’re all set to go!

    • if you would like a Pay Monthly Plan, move the toggle to Pay Monthly, select the edition you need, confrim your plan and you’re all set

    • if you would like a Pay Annually Plan, move the toggle to Pay Annually, click on “Talk to Sales”and someone from our team will get in touch with you to guide you on your Pay Annually Plan

Learn how to start building your application at 1f3c1Get Started!.

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