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This section shares resources for troubleshooting technical issues and provides answers to frequently asked technical questions.

...

CommCareHQ Support

Errors in Building Applications - helps you to interpret and understand error messages encountered while building apps

CommCareHQ Website Status - is CommCareHQ down/not working or is it just your system? Check this website to see the current system status

Delete or Hide a Project - what to do if you no longer want your project or created a project by accident

CommCare Mobile Support

CommCare for Android Smartphones

CommCare Android Troubleshooting

CommCare Mobile for Feature Phones

There are a number of ways for the CommCare application to end up in a non-functional state. The following workflow should help identify and solve most major issues:

/wiki/spaces/IndiaDivisionArchive/pages/2146471295

Troubleshooting Documents

The information provided below can also be accessed through the following links

Troubleshooting for Field Implementer - English

Troubleshooting for Field Implementer - Hindi

...

Troubleshooting for Health Care Worker - Hindi

Application Errors PowerPoint - English

Application Errors PowerPoint - Hindi

Appanvil karma designer
summary Troubleshooting & SupportLooking for some support? You're in the right place. Self-Help ResourcesStuck on something in CommCare? Check out our most popular troubleshooting resources below. Contact SupportPlease note that the speed and level of support you receive may depend on your CommCare subscription type. Stay Up To DateSee what's new in CommCare and the current status of the platform. Looking For Something Else? Don’t hesitate to reach out. Our team would be happy to assist you in what you are looking for! Get in Touch Search the Help SiteDon't forget to check out the most Frequently Asked Questions page! Search the Help Site Visit the User ForumSearch and post to see if other users have asked your question. Visit the User Forum Submit a Support Ticket Having an issue with CommCare? Contact our Support Team. Submit a Support Request Check Your Ticket Status See the status of your open tickets in the Support Portal. Visit Support Portal Product Updates Learn about the newest updates to CommCare! Product Updates Status Page See the real time status of the CommCare platform. CommCare Status
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