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If Virtual Visits is opted-in, Staff can send and receive SMS reminders for upcoming visits and/or URL links to join the virtual visit. In the SureAdhere Provider App, staff can schedule visit details like date, time, and duration under the 'CommunicationMessages' tab within the patient's record.
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Go to Patient → Profile Tab → Communications TabMessages tab
Select ‘Schedule Virtual Visit’.
A modal will open to select and schedule a date for a Virtual Visit, indicating the Date, Time, and Duration of the visit.
Click ‘Save’.
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The Patient will automatically receive an SMS notifying them of the upcoming visit.This is immediately after the Virtual Visit has been scheduled.
This message is viewable in the ‘Patient Chat’ modal on the ‘Communications’ page‘Messages’ tab.
Click the message to view additional details such as time stamp and status of delivery.
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Go to Patient → Profile Tab → Communications TabMessages tab
In the event that the Staff needs to resend the Virtual Visit link, click the ‘Send Link’ button.
The system will automatically send the link via the secure SMS Messaging feature.
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Go to Patient → Profile Tab → Communications Tab Messages tab → locate the scheduled visit to edit.
Select the ‘Edit’ icon.
The ‘Schedule a Patient virtual visit’ modal will open.
Select the new Date, Time, and/or Duration.
Click ‘Save’
The Patient will automatically be notified of the change via SMS.
The new detail will be displayed in the adherence calendar on the ‘Adherence’ page.
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Go to Patient → Profile Tab → Communications Tab Messages tab → locate the scheduled visit to cancel.
Select the ‘Cancel’ icon.
The ‘Cancel scheduled virtual visit’ modal will open.
Provide a reason for cancellation in the text box.
Click ‘Save’
The Patient will automatically be notified of the cancellation via the secure SMS Messaging feature.
The Virtual Visit event will be removed from both the ‘Communication’ ‘Messages’ page and the adherence calendar on the ‘Adherence’ page.
The reason for the cancellation is displayed in the comments section of the ‘Adherence’ page.
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Go to Patient → Profile Tab → Communications TabMessages tab
Click the ‘Start Virtual Visit’ button.
The Virtual Visit Video Call modal will open.
The camera and microphone will automatically be activated.
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