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Pausing your annual subscription: To pause your subscription, go to Project Settings > Current Subscription and click “Change Plan” > Select “Pause Subscription”please reach out to accounts@dimagi.com and we will pause your annual subscription for you. Your prepaid credits will be put on hold based on your pause schedule. To resume your annual subscription, please reach out to accounts@dimagi.com.
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A note about pre-payment credits: Should your subscription end and you still have credits, the credits you load onto your subscription as pre-payment don’t expire. Even if your paid subscription is paused, your credits are still loaded onto your account and start getting debited again once you re-subscribe to a plan. |
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