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If Virtual Visits is opted-in, Staff can send and receive SMS reminders for upcoming visits and/or URL links to join the virtual visit. In the SureAdhere Client Management SystemProvider App, staff can schedule visit details like date, time, and duration under the 'Communication' tab within the patient's record.
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In App messaging allows the staff and patients to communicate in real time via text messages between the patient's mobile application and the staff’s Client Management SystemProvider App.
The Patient must Opt-in to chat
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Uninstall of the app clears all data from the phone, all historic messages.
So if patient re-installs the app on their device, they will not see historic messages
The web app will still show the patient as opted in to In App Messaging (this will need to be fixed in future)
If the patient installs the app again, the patient will again asked if they wish to opt-in for ‘In App messaging’. Patient’s response will update CMS Provider App Virtual Preference Patient’s In App Messaging Settings.
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