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Removing an incomplete form
If an incomplete form is stale and should be removed, this can be done from either of the 2 screens described in the steps to continue the form. To remove an incomplete form from the Incomplete Forms screen, you can long-click a form and then choose Delete RecordYou can remove Incomplete forms if they are outdated or no longer needed. This can be done in two ways:
From the "Incomplete Forms" tab: Simply long-press on the incomplete form and select "Delete Record."
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From the case list in a module: If you open an case via the case list of a module in the mobile app having an incomplete follow-up form, you will have the option to resume the incomplete form. A dialog box will appear and ask whether you want to resume the form which that had previously started and saved as incomplete. From here, you can then choose "Delete old copy" to remove it from the device and start a new form.
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Considerations for Using Incomplete Forms
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It is important not to leave incomplete forms open for a long time, because this makes it more likely that case data will be changed before the form is actually submitted. For example, if you have an incomplete form about a particular case, and then fill out another form that updates the same case prior to finishing the incomplete form, your case data may not reflect the most recent information.
In addition if a project uses incomplete forms, the Form Completion Time report will likely not be accurate, as uses the total time from when the form was first opened until the time when the form was closed. If an incomplete form is left open for a long time this will throw off the average used in this report and it will appear that users are taking a very long time to complete forms.
If you are using the User Case feature to do something like assign unique IDs, please be aware that for unique IDs to be assigned correctly, the user must complete one registration form before starting the next. In the case of simultaneous incomplete forms, the same value will be loaded in those forms, resulting in duplicate IDs.
Incomplete forms on Web Apps are deleted automatically after 7 days.
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