| summary | How to Submit a Request for SupportIf you encounter a bug or problem you can't fix, this page will guide you in finding the help you need. CommCareHQ.org In CommCare WebsiteIn CommCare? Navigate to the "Report an Issue" button at the top right. CommCare Support PortalSubmit a bug or an issue via the CommCare Support Portal The CommCare Mobile AppYou can also report Mobile Issues directly from your Mobile Application. Email Our TeamYou can also email our support team at support@dimagi.com. Email Our TeamYou can also email our support team at support@dimagi.com. What should I include in my support ticket? By including the information below, our Support team will be better positioned to quickly resolve your issue. Short Description This will serve as the title of the bug report sent to our Support team. Ensure it is specific and meaningful (e.g., "Form submission failure" instead of "Bug in form"). Full Description Please include as much of the following information as possible: Steps to Reproduce: Provide clear, step-by-step instructions to recreate the issue.Issue Description: Offer a detailed account of the problem encountered.Expected Outcome: Describe what you expected to happen if the error had not occurred.Application Details: Specify the application and build version number.Timing: If not reported immediately, indicate the date and time when the issue occurred.Additional Information: Include any relevant links, URLs, or other data necessary to replicate or understand the issue (e.g., names of mobile workers, reports, fixtures, locations).Error Message: If applicable, provide the exact error message displayed.Other Recipients (Optional)If you have a service contract with Dimagi, enter your Dimagi representative’s email address here. Additionally, you can add any members of your project space or organization who should be notified of this issue. Upload Screenshot If possible, attach a screenshot of the error. If a screenshot isn’t available, please ensure the exact error message is included in the Full Description field. Visit the User ForumSearch and post to see if other users have asked your question. Visit the User Forum Visit the User ForumSearch and post to see if other users have asked your question. Visit the User Forum Visit the User ForumSearch and post to see if other users have asked your question. Visit the User Forum Visit the User ForumSearch and post to see if other users have asked your question. Visit the User Forum |
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