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Late Payments: If unpaid, a reminder email is sent. After 60 days overdue, a warning email precedes a subscription pause, losing project space access. Pending invoices' total balance can be seen on the latest invoice or generated anew in project settings.
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Payment Methods
Below are instructions for how to pay for CommCare via a credit card, wire transfer, or Flywire.
Pay Via Credit Card
Below are instructions for how to pre-pay or post-pay your CommCare subscription with a credit card.
For easier payment, you can save a credit card on file that can be used for pre or post-payment for your account, including for auto-payments. Please do this by logging into CommCareHQ and visiting Project Settings > Billing. Simply check the “Use this card to autopay.”
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How to Prepay by Credit Card
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Below are instructions for how to pre-pay or post-pay your CommCare subscription via wire transfer.
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Generate a Prepayment Invoice via Wire Transfers
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After receiving an invoice, navigate to the billing statements page on https://www.commcarehq.org/a/*ProjectName*/settings/project/billing/statements/. For Enterprise accounts, navigate to the Billing Statements page in your Enterprise Console https://www.commcarehq.org/a/*ProjectName*/enterprise/billing_statements/.  Click "Pay by Wire" to make bulk payments, or "Make Payment" to pay for individual Invoices.  Enter the amount that you'd like to pay, your email address, and click "Submit Invoice Request."  You will receive a PDF invoice to the email address listed. Follow the instructions on the invoice to complete the Wire payment. |
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Flywire
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Dimagi has partnered with Flywire to make international payments easier and less expensive for our customers. Flywire allows customers to pay from their home country, in their local currency, thereby eliminating costly banking fees and international credit card charges. Flywire also provides 24/7 multilingual customer support for payment processing via phone, live chat, and email.
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