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Please note that onboarding invoices are not listed in CommCareHQ and payable only by check or wire transfer/ACH instructions provided in all Onboarding invoices.

Monthly Invoicing & Payment Process

General Process

• Invoice date: Unless you pre-paid for your subscription and did not incur any additional charges for SMS or users, the billing contact of your project will receive an invoice by email on the first day of each month for charges incurred over the previous month. The invoice will include the base fee for the software plan subscription, as well as charges for any SMS and for any users over the included limit.

• Due date: The payment is due on the 30th of the month following service, unless the monthly payment due is below $100 and your total balance is below $100. In this case, the due date will be postponed until the total balance reaches $100. Your monthly invoice will include the mention of the total balance.

  • Example: For fees incurred in September, you will receive an invoice on October 1, due on October 30, assuming your balance is at least $100

• Late payments: If the invoice becomes past due, we will send you a reminder email. If the invoice is not paid within 60 days following the due date, we will send a warning email a few days before and pause your subscription. If this happens, you will lose all access to your project space wi Also note that if you have several invoices pending, you can see your total balance in the latest invoice or go onto your project settings (see here) and generate a new invoice for the total balance.

Receive Payment Notifications & Invoices

Monthly Invoicing & Payment Process

Payment Methods

Pay Via Credit Card

Below are instructions for how to pre-pay or post-pay your CommCare subscription with a credit card.

For easier payment, you can save a credit card on file that can be used for pre or post-payment for your account, including for auto-payments. Please do this by logging into CommCareHQ and visiting Project Settings > Billing.

How to Prepay by Credit Card

If you would like to prepay by credit card, you can use your credit card to buy credits that apply to future invoices. You will receive an email with a summary of your payment once the payment is processed.

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On the "Current Subscription" page, click the "Prepay by Credit Card" button. Enter the total number of credits you'd like to prepay. This total should include the software plan cost, as well as any additional credits you'd like to prepay for anticipated User or SMS overages. Enter your Credit Card information and click "Buy Credits."

How to Postpay via Credit Card

If you would like to pay off your existing invoice via credit card, follow the instructions below.

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After receiving an invoice, navigate to the billing statements page on https://www.commcarehq.org/a/*ProjectName*/settings/project/billing/statements/. For Enterprise accounts, navigate to the Billing Statements page in your Enterprise Console https://www.commcarehq.org/a/*ProjectName*/enterprise/billing_statements/. Click "Pay by Credit Card" to make bulk payments, or "Make Payment" to pay for individual Invoices. Enter your credit card information and click "Submit Payment". Optionally check the "Save card for later" box to save the credit card information for the future. If you would like to charge your saved card automatically each month, simply check the “Use this card to autopay” when saving a new card on the Billing information page, or any time you are editing a card that has already been saved.

Wire Transfer

Below are instructions for how to pre-pay or post-pay your CommCare subscription via wire transfer.

Generate a Prepayment Invoice via Wire Transfers

Buy credits in advance via wire transfer. If you decide to pre-pay by EFT, CommCareHQ will send you an invoice with the amount you will have indicated for your pre-payment. In this invoice, you will find all the information to make the EFT. Please do not forget to indicate the invoice number when submitting your wire payment, and to send an email to accounts@dimagi.com indicating the following information: Project space name, invoice number and Date of Electronic Fund Transfer.

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On the "Current Subscription" page, click the 'Generate Prepayment Invoice' button. Enter the total number of credits you'd like to prepay. This total should include the software plan cost, as well as any additional credits you'd like to prepay for anticipated User or SMS overages beyond what is included in your plan edition. Confirm your email address in the "Invoice Recipients" field and click 'Buy Credits'.  You will receive a PDF invoice via email to the address listed in Step 2 with Dimagi's bank details and instructions for transfer. Follow the instructions on the invoice to complete the Wire payment.

Generate a Post Payment Invoice via Wire Transfer

Pay off your existing invoices via a wire transfer.

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After receiving an invoice, navigate to the billing statements page on https://www.commcarehq.org/a/*ProjectName*/settings/project/billing/statements/. For Enterprise accounts, navigate to the Billing Statements page in your Enterprise Console https://www.commcarehq.org/a/*ProjectName*/enterprise/billing_statements/. Click "Pay by Wire" to make bulk payments, or "Make Payment" to pay for individual Invoices. Enter the amount that you'd like to pay, your email address, and click "Submit Invoice Request." You will receive a PDF invoice to the email address listed. Follow the instructions on the invoice to complete the Wire payment.

Paying with Flywire (International Customers)

Dimagi has partnered with Flywire to make international payments easier and less expensive for our customers. Flywire allows customers to pay from their home country, in their local currency, thereby eliminating costly banking fees and international credit card charges. Flywire also provides 24/7 multilingual customer support for payment processing via phone, live chat, and email. 

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