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Please note that onboarding invoices are not listed in CommCareHQ and payable only by check or wire transfer/ACH instructions provided in all Onboarding invoices.

Receiving Payment Notifications & Invoices

Excerpt
nameBilling Notifications

In order to ensure that you receive invoices, subscription reminders, and other billing updates, make sure that you are signed up as a “Billing Contact” in CommCare.

  • To change or update the Billing Contacts, please go to Project Settings > Billing information (on the left of the page), and update the information.

  • If no billing contacts are entered, the invoices will by default be sent to the web admin users registered for this project space. To check the web admin users registered, go to Users> Web Users & Roles on www.commcarehq.org. If you have any other questions regarding your invoice, please contact us at accounts@dimagi.com.

Pay Via Credit Card

Below are instructions for how to pre-pay or post-pay your CommCare subscription with a credit card.

For easier payment, you can save a credit card on file that can be used for pre or post-payment for your account, including for auto-payments. Please do this by logging into CommCareHQ and visiting Project Settings > Billing.

How to Prepay by Credit Card

If you would like to prepay by credit card, you can use your credit card to buy credits that apply to future invoices. You will receive an email with a summary of your payment once the payment is processed.

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titleExpand for Instructions

On the "Current Subscription" page, click the "Prepay by Credit Card" button.

Current Subscription - Prepay by Credit Card

Enter the total number of credits you'd like to prepay. This total should include the software plan cost, as well as any additional credits you'd like to prepay for anticipated User or SMS overages. Enter your Credit Card information and click "Buy Credits."

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Buy credits in advance via wire transfer. If you decide to pre-pay by EFT, CommCareHQ will send you an invoice with the amount you will have indicated for your pre-payment. In this invoice, you will find all the information to make the EFT. Please do not forget to indicate the invoice number when submitting your wire payment, and to send an email to accounts@dimagi.com indicating the following information: Project space name, invoice number and Date of Electronic Fund Transfer.

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titleExpand for Instructions

On the "Current Subscription" page, click the 'Generate Prepayment Invoice' button.

Current Subscription - Generate Prepayment InvoiceImage Modified

Enter the total number of credits you'd like to prepay. This total should include the software plan cost, as well as any additional credits you'd like to prepay for anticipated User or SMS overages beyond what is included in your plan edition. Confirm your email address in the "Invoice Recipients" field and click 'Buy Credits'. 

Current Subscription - Generate Prepayment Invoice ModalImage Modified

You will receive a PDF invoice via email to the address listed in Step 2 with Dimagi's bank details and instructions for transfer. Follow the instructions on the invoice to complete the Wire payment. 

Generate a Post Payment Invoice via Wire Transfer

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