Versions Compared

Version Old Version 30 New Version 31
Changes made by

Gillian Javetski

Gillian Javetski

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Table of Contents
maxLevel3
stylesquare

Confirming your payment permissions

First, please make sure that you can make payments on behalf of your CommCare subscription. To do this, please:

...

Please note that onboarding invoices are not listed in CommCareHQ and payable only by check or wire transfer/ACH instructions provided in all Onboarding invoices.

Pay Via Credit Card

Below are instructions for how to pre-pay or post-pay your CommCare subscription with a credit card.

How to Prepay by Credit Card

If you would like to prepay by credit card, you can use your credit card to buy credits that apply to future invoices.

Expand
titleExpand for Instructions

On the "Current Subscription" page, click the "Prepay by Credit Card" button.

Current Subscription - Prepay by Credit Card

Enter the total number of credits you'd like to prepay. This total should include the software plan cost, as well as any additional credits you'd like to prepay for anticipated User or SMS overages. Enter your Credit Card information and click "Buy Credits."

How to Postpay via Credit Card

If you would like to pay off your existing invoice via credit card, follow the instructions below.

Expand
titleExpand for Instructions

After receiving an invoice, navigate to the billing statements page on https://www.commcarehq.org/a/*ProjectName*/settings/project/billing/statements/.

For Enterprise accounts, navigate to the Billing Statements page in your Enterprise Console https://www.commcarehq.org/a/*ProjectName*/enterprise/billing_statements/.

Click "Pay by Credit Card" to make bulk payments, or "Make Payment" to pay for individual Invoices.

Enter your credit card information and click "Submit Payment". Optionally check the "Save card for later" box to save the credit card information for the future. If you would like to charge your saved card automatically each month, simply check the “Use this card to autopay” when saving a new card on the Billing information page, or any time you are editing a card that has already been saved.

Wire Transfer

Below are instructions for how to pre-pay or post-pay your CommCare subscription via wire transfer.

Generate a Prepayment Invoice via Wire Transfers

Buy credits in advance via wire transfer.

Expand
titleExpand for Instructions

On the "Current Subscription" page, click the 'Generate Prepayment Invoice' button.

Current Subscription - Generate Prepayment Invoice

Enter the total number of credits you'd like to prepay. This total should include the software plan cost, as well as any additional credits you'd like to prepay for anticipated User or SMS overages beyond what is included in your plan edition. Confirm your email address in the "Invoice Recipients" field and click 'Buy Credits'. 

Current Subscription - Generate Prepayment Invoice Modal

You will receive a PDF invoice via email to the address listed in Step 2 with Dimagi's bank details and instructions for transfer. Follow the instructions on the invoice to complete the Wire payment. 

Generate a Post Payment Invoice via Wire Transfer

Pay off your existing invoices via a wire transfer.

Expand
titleExpand for Instructions

After receiving an invoice, navigate to the billing statements page on https://www.commcarehq.org/a/*ProjectName*/settings/project/billing/statements/.

For Enterprise accounts, navigate to the Billing Statements page in your Enterprise Console https://www.commcarehq.org/a/*ProjectName*/enterprise/billing_statements/.

Click "Pay by Wire" to make bulk payments, or "Make Payment" to pay for individual Invoices.

Enter the amount that you'd like to pay, your email address, and click "Submit Invoice Request."

You will receive a PDF invoice to the email address listed. Follow the instructions on the invoice to complete the Wire payment. 

Paying with Flywire (International Customers)

Dimagi has partnered with Flywire to make international payments easier and less expensive for our customers. Flywire allows customers to pay from their home country, in their local currency, thereby eliminating costly banking fees and international credit card charges. Flywire also provides 24/7 multilingual customer support for payment processing via phone, live chat, and email. 

...

Expand
titleExpand for Instructions

Beginning your Payment 

  1. Click the link on your invoice for International Payments: https://wl.flywire.com/?destination=DMG

Panel
panelIconIdatlassian-info
panelIcon:info:
bgColor#EAE6FF

Are you working directly with Dimagi for Project Implementation Services? If so, please make your international payments through Flywire here.

  1. Enter the USD amount from your invoice

    1. Note: You can pay for multiple invoices in one transaction by entering the full amount of all invoices you'd like to pay

  2. Select the country you are paying from (this determines the currency of your transfer)

Select your payment method

  1. Flywire offers different payment methods for different countries; you will see all available options displayed for the country of origin of your payment

  2. Select your preferred payment method

  3. The price that you see is the full and total cost of the transfer

  4. Bank Transfer: You will receive Flywire’s bank details and instructions for transfer at the end of the payment experience. You will need to transfer funds to Flywire’s account as you would for any EFT transaction. Dimagi will be notified as soon as Flywire receives your payment, and your payment will be applied to your CommCare account

  5. Credit/Debit Card: Enter your card details when prompted at the end of the payment experience. Dimagi will be notified that you have made payment, and your payment will be applied to your CommCare account.  

Provide your customer information

Providing these details will help us reconcile payments with ease and make sure Flywire can compliantly pass payments from you to Dimagi. All fields with an asterisk are required. 

Provide your payment information

Providing additional details about your invoice number and/or project space name helps Dimagi quickly identify the project for which you are paying and apply the appropriate credits to your account.

  1. Enter your invoice number

    1. Your invoice number is located in the top right corner of your invoice, and starts with INC- followed by 4 or 5 digits

    2. If you do not have an invoice number or cannot locate your invoice number, you can provide your project space name in this field

  2. Enter your project space name in the designated field

    1. Your project space name can be located in the URL of your CommCare account and formatted as follows: project-space-name

  3. Include any additional comments about your payment

    1. For example, if you were making a single payment to cover more than one project space, you should include a list of all project spaces and how you would like the credits split in this field

Finalize Payment 

  1. Bank Transfer: You will be provided with bank transfer information at the end of the Flywire payment experience

    1. Use these details to complete the transfer of funds on your online banking platform or at your local bank branch, whatever is easiest and most comfortable for you.

    2. In most cases, because you are paying in your local currency, you will send a domestic wire, unless you have selected international bank transfer.

  2. Credit Card:

    1. Click the ‘Pay Now with Credit Card’ button.

    2. Enter your card details into the pop-up window

    3. The window will time out after 20 minutes of inactivity. Simply click the ‘Pay Now with Credit Card’ button again if your transaction times out

Payment Support

If you have any questions about processing your payment via Flywire, please click the Help button or visit the live chat support button on the bottom right hand corner of the page to connect with Flywire’s customer support team!