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Excerpt

This page covers what to do when encountering a bug or problem you cannot fix.

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2. Submitting an Issue via the Support Portal

You can also submit a bug report from our Support Portal:

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From our Support Portal, you are also able to search our public documentation directly:

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Below you will find a guide for helpful information you can supply along with a description of your issue. This will help the Dimagi Support Team provide you with the highest quality support in the fastest time possible.

Short description

:

  • This will be the title of the bug report that gets sent to our Support team.

  • This should be meaningful (for example, "Form fails to submit", as opposed to "Bug in form").

Full Description

:

  • Please try to provide as much of the following information as possible here:

    1. Exact step-by-step instructions to reproduce the issue.

    2. Detailed description of the issue.

    3. What you expected to happen had you not encountered the error.

    4. Specify the application and build version number.

    5. If you are not reporting this issue immediately after experiencing it, please provide a date and time for when the issue occurred.

    6. Any links, urls, or additional information that would be needed to replicate or see the issue. This could include the name of or link to a mobile worker, report, fixture, location, etc.

    7. If you are receiving an error message, please provide the exact message you see.

Other Recipients (Optional)

:

  • If you have a service contract with Dimagi, please enter your Dimagi representative’s e-mail address in this field. In addition, add any other members of your project space or organization you would like aware of this issue.

  • If you do not have a service contract with Dimagi, add any members of your project space or organization you would like aware of the issue.

Upload File

:

  • If you are able to take a screenshot of the error you are seeing, please do so and attach it here.

  • If you are unable to provide a screenshot, please enter the exact error message you see in the Full Description field.