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If your current subscription is ending within the next 90 days, you can renew at any time by clicking “Renew Plan” under your Project Settings > Current Subscription.
You will also receive Subscription Ending email reminders from CommCare 30 days, 10 days, and 1 day prior to your current subscription end date. All Contact Emails listed in your Subscription Billing Information page and all Admins of your project space will receive these alerts.
If you are renewing an Annual Payment plan, you can make payment as per instructions provided to Prepay and if you are renewing a Monthly Payment plan, you can make payment as per instructions provided to Postpay here: How to Pay by Credit Card or Wire Payment.
For any additional support, please contact accounts@dimagi.com .
Upgrading or downgrading to another software plan
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To upgrade or downgrade, go to Project Settings > Current Subscription and click Talk to Sales. We will respond back as soon as we can. > Change Plan
Pausing a subscription
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Monthly Billing: All monthly subscriptions require a minimum 30 day commitment. You can pause a subscription at any time after the first 30 days by navigating to Project Settings > Current Subscription > Change Plan and selecting the Pause Subscription option. What happens after your subscription gets paused?
Annual Billing:
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