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This page covers what to do when encountering a bug or problem you cannot fix. |
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Ways to Submit Your CommCare Support Request
If you encounter a bug or problem you can't fix, this page will guide you in finding the help you need. First check to see if there is information on the Status Page, the Help Center or the Community Forum that can help you solve the problem.
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2. Submitting an Issue via the Support Portal
You can also submit a bug report from our Support Portal:
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From our Support Portal, you are also able to search our public documentation directly:
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Then the submit a detailed report outlining what is going on, then click “Submit Report”:
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Helpful information to provide when submitting a support ticket
Below you will find a guide for helpful information you can supply along with a description of your issue. This will help the Dimagi Support Team provide you with the highest quality support in the fastest time possible.
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