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This page hosts some of the most common Frequently Asked questions about CommCare, pointing you to the right part of the help site to get started. |
Useful CommCare Support Wikis
CommCare Android Troubleshooting : Help decipher errors running CommCare on your mobile application
CommCare Pricing FAQs : FAQs about CommCare pricing
CommCare Messaging Frequently Asked Questions : FAQs about CommCare Messaging
http://stats.pingdom.com/6wqkruu52i2u/307542 : Shares status of the CommCare Website
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Deciphering CommCare Errors
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No, usernames are not case sensitive
If the CommCare mobile application login expires within 24hrs, how can users login again if they are offline?
As long as you login the first time to the mobile device with internet access, logins in the future will not require internet.
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Application Installation
Read more here:Application Installation
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Please see the following guidance here on how to Preparing Android Devices and Installing CommCare on Android Devices
Using CommCare
If the CommCare mobile application login expires within 24hrs, how can users login again if they are offline?
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CommCare Data
Is there a limit to the number of surveys I can submit?
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Yes, CommCare supports SMS. you can read more about CommCare’s messaging capabilities here: CommCare Messaging
You can also see CommCare Messaging Frequently Asked Questions
I’m getting an error in the CommCare App.
CommCare Android Troubleshooting : Help decipher errors running CommCare on your mobile application
I have questions about my CommCare data
Please read more here: Data Management / Data Analysis & Visualization / Data Security
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Administrative Questions
See here for more information: Administrative & IT Settings
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Does Dimagi offer services in addition to the included support? How much does it cost?
We have implementation services offered here. These are onsite services and need to be scheduled in advance. We also offer onboarding services. These are remote services, please email sales@dimagi.com to inquire for more information. Please see https://dimagi.atlassian.net/wiki/spaces/commcarepublic/pages/2352840705/Software+Plans+Services