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To force a full refresh of the user's data, you can navigate to the Mobile Worker's page on CommCare HQ. You can do so by clicking on Users > Mobile Workers via the ribbon menu
Select the username of the mobile worker
Under the Actions tab click Force Full Refresh on next Mobile Sync.
For each device the mobile worker is on (including Web Apps), this will make it so the next time they sync that device, it will do a Full Refresh of data instead of an incremental sync. This includes case data and fixture data (including lookup tables).
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Log into CommCare
Look at the Sync with Server button on the home screen. If it says Unsent Forms click on the button to submit those forms to the server
When on the CommCare Home Screen, Press the Menu button on your phone and choose the "advanced" option. (On a Samsung or a LAVA, Menu is the bottom left button).
Press Clear User Data
You will be returned to the login screen. Re enter your username and password and your user data will be re-synced to the device
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When CommCare crashes click the 'Report button' in the crash dialog
Once the crash report has loaded click on the 'Preview' button
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Go to the list of Saved Forms on the device, either by pressing the "Saved" button on the home screen (if it's available), or going to the home screen options menu and then selecting "Saved Forms".
Click on the filter button in the upper-right corner of that screen, and select "Filter: Quarantined Forms"
If there are any quarantined forms on the device, they will appear in this list, and you will be able to open them for viewing to determine what exact form they were.
You can also get more information about what is wrong with a quarantined form by long-clicking on the form in the list, and then selecting "Scan Record Integrity". A dialog will then pop up with some detailed information about the form and what may be wrong with it. This information can be quite dense, but it is very helpful to include if you are reporting an issue to Dimagi about the problematic form.
Submitting Usage Logs
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