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  1. Import the parent case file (if needed).  Make sure you match external_id to the External ID when identifying how to identify cases. 

  1. Import the child case file.  Make sure you match external_id to the External ID when identifying how to identify cases. 

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  2. When mapping columns for the child case file, make sure you map parent_external_id and parent_type columns. 

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2. Importing parent and child cases separately

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