Who is responsible if something happens to the phone?
There are a lot of different approaches, and the right one depends a lot on the specific context. Regardless it is important to think about this in advance. Below is an outline of several approaches at a high level:
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Type of Policy
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Description in Theory
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Mobile User Entirely Responsible
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In theory, the mobile user pays for the full cost of replacing the phone.
In practice, The organization might say this is the policy but understanding that mobile users do not have a lot of money and they are invested in the project, might actually end up coming to an alternative arrangement for phone replacement. For example: Organization covers full cost, or splits the cost with the mobile user.
Organization and Mobile User Shared Responsibility
Cost of replacing the phone is shared between the organization and the mobile worker. This could be a 50/50 or other split ratio.
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Mobile User Group Responsibility
Mobile user pays for some portion of replacing the phone. The group of mobile users pool money to fund the remaining cost.
This shared cost model might only work if mobile users are invested in the project themselves or have huge buy-in. Have seen this done by Sewa Rural (non-CommCare users) in Gujarat. Usually have to plan this in advance in your program if you want it to work.
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Community Responsibility
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The communities the mobile users work in contribute to the replacement cost
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Similar to above, need to plan this into your program in advance. Communities need to be invested in your program and have buy-in.
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Mobile User, Organization, Community Shared Responsibility
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Mobile users pay for a third, the organization pays for a third, and the village committee supporting the mobile user paying for a third. (This village committee would also be involved in other aspects of the program e.g. managing a pool of money used to fund ambulance rides and such, as well).
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Rates of Phone Damage/Loss
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Many examples are attached.
File Name | Country | Language | Description |
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CHW Contract - India | India | English | Simple agreement to sign. Main text: "I receive the Nokia 2730 phone along with the charger for the use of protocols on the field and will return it back after completion of the pilot project. I take the responsibility of the proper use of the phone and charger for the time period of the pilot." |
CHW Contract - India (Hindi) | India | Hindi | Same as above, in Hindi |
CHW Contract - Tanzania | Tanzania | English | More detailed agreement outlining rules for ownership, usage, maintenance/credit, and what to do about lost/stolen/broken phones |
Contract with the ASHAs_sample | India | English | Similar to above but tailored for ASHAs in India |
Entrega del telefono | Nicaragua | Spanish | Similar to the "CHW Contract - India" file but in Spanish |
Final Contract for CHEW telephone - PI Nigeria | Nigeria | English | Similar to "CHW Contract - Tanzania" |
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Sample of short draft
Between:
___________________________________________________________________ Telephone IDTelephone number ___________________________________________________________________
The phone can become property of the CHW after a period of (2) year when the phone has be maintained and used correctly.
3) Maintenance and credit
4) Lost, stolen and/or broken
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