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- What the purpose of your chatbot is
- Who your target audience is
- How you want the chatbot to interact with your target audience, for example what information should it solicit from users and the format of interaction it should follow (e.g. Q/A or quizzes or role-plays or story-based chatbots)
- Which language(s) you'd like the chatbot to interact in
- How the chatbot should address requests from users to change the topic and
- How the chatbot should address any sensitive concerns (for example urgent mental health requests) that it is not capable of effectively responding to.
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