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This page is structured as follows. We recommend reading through each section to gain a comprehensive understanding of the dual subscription model that enables chatbot development on Dimagi's Open Chat Studio platform. 


Dual Subscription Model: Navigating Dimagi's Open Chat Studio and LLM Provider Services

Understanding Data and Terms

  • Overview of types of data 
  • How is my organisation's data protected on Open Chat Studio?
  • What are the privacy policies of LLM providers?
  • Will LLM providers use chatbot data to train their models?
  • Who owns my organisation's data?

Recommended Resources

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Chatbot-specific data is subject to the Privacy Policy and Terms of Service of LLM providers, under their business or enterprise offerings. For example, as of this writing, both OpenAI and Anthropic specify under that for API customer, the customer owns all input and output data. 

Recommended Resources