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This page is structured as follows. We recommend reading through each section to gain a comprehensive understanding of the dual subscription model that enables chatbot development on Dimagi's Open Chat Studio platform. 


Dual Subscription Model: Navigating Dimagi's Open Chat Studio and LLM Provider Services

Understanding Data and Terms

  • Overview of types of data 
  • How is my organisation's data protected on Open Chat Studio?
  • What are the privacy policies of LLM providers?
  • Will LLM providers use chatbot data to train their models?
  • Who owns my organisation's data?

Recommended Resources

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For example, as of this writing, OpenAI does not use chatbot data (specifically inputs and outputs) from its API Platform to train its models (, as per its Enterprise Privacy Policy) and nor . Neither does Anthropic (, as per their its Commercial Terms of Service). This means that when you use OpenAI or Anthropic as LLM providers on Open Chat Studio, none of the inputs (source material, prompts, user messages to the bot etc) or the outputs (responses by the chatbot) will be used by these providers to train their models. 

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