This page is structured as follows. We recommend reading through each section to gain a comprehensive understanding of the dual subscription model that enables chatbot development on Dimagi's Open Chat Studio platform.
Dual Subscription Model: Navigating Dimagi's Open Chat Studio and LLM Provider Services Understanding Data and Terms
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The privacy policies of LLM providers differ by provider. It is important to note that data is handled differently when you are an individual user of an LLM vs. when you are using an LLM via an API access key.
For example, you might have a personal account on ChatGPT, unrelated to your work on Open Chat Studio. In this case, your data is governed by the privacy policy the LLM provider has (here OpenAI) for individual users.
However, when using Open Chat Studio, you will be using the LLM via an API key (e.g. an access code). This means that all the inputs and outputs are governed by OpenAI’s policies for their Enterprise customers and their API Platform. Similarly, if you choose Anthropic as an LLM provider, your data will be governed by their Commercial Terms of Service.
Will LLM providers use chatbot data to train their models?
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For example, as of this writing, OpenAI does not use chatbot data from its API Platform to train its models (as per its Enterprise Privacy Policy) and nor does Anthropic (as per their Commercial Terms of Service). This means that when you use OpenAI or Anthropic as an LLM provider providers on Open Chat Studio, none of the inputs (source material, prompts, user messages to the bot etc) or the outputs (responses by the chatbot) will be used by OpenAI these providers to train its their models.
Dimagi recommends reading the terms of use and privacy policies of both providers before deciding which to select. More resources are provided below.
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Chatbot-specific data is subject to the Privacy Policy and Terms of Service of LLM providers, under their business or enterprise offerings. For example, as of this writing, OpenAI specifies under their Enterprise policy (for API customers) that the customer owns their own data.
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Dimagi's Policies | LLM Provider Policies
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