This page is structured as follows. We recommend reading through each section to gain a comprehensive understanding of the dual subscription model that enables chatbot development on Dimagi's Open Chat Studio platform.
Dual Subscription Model: Navigating Dimagi's Open Chat Studio and LLM Provider Services Understanding Data and Terms
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Fig 1. Dual Subscription Model for Building Chatbots on Open Chat Studio
Understanding Data and Terms
Overview of Types of Data
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Fig 2. Flow of Chatbot-Specific Data: Inputs and Outputs
How is my organisation's data protected on Open Chat Studio?
For both general and chatbot-specific data, both Dimagi's Privacy Policy applies, as well as the policies of the LLM provider you use to create your chatbot.
As an example, let’s say you created a chatbot with OpenAI as the LLM provider and GPT-4 as the LLM. To do so, you would be using an OpenAI API key (e.g. an access code to OpenAI’s LLMs) that you would procure from OpenAI. In this case, your data would be subject to the Privacy Policy of Open AI for their API Platform.
What are the privacy policies of LLM providers?
The privacy policies of LLM providers differ by provider. It is important to note that data is handled differently when you are an individual user of an LLM vs. when you are using an LLM via an API access key.
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However, when using Open Chat Studio, you will be using the LLM via an API key (e.g. an access code). This means that all the inputs and outputs are governed by OpenAI’s policies for their Enterprise customers and their API Platform. Similarly, if you choose Anthropic as an LLM provider, your data will be governed by their Commercial Terms of Service.
Will LLM providers use chatbot data to train their models?
It depends on the provider.
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Dimagi recommends reading the terms of use and privacy policies of both providers before deciding which to select. More resources are provided below.
Who owns my organisation's data?
As outlined in our Terms of Service and Privacy Policy, Dimagi is not the owner of customer data content hosted in our systems. As stewards of our customer’s data, we believe that they should have as much control as possible over the use and disclosure of their own data.
Your organisation's data is also subject to the Privacy Policy and Terms of Service of LLM providers, under their business or enterprise offerings. For example, as of this writing, both OpenAI and Anthropic specify under that API customers own all input and output data (often referred to as "customer content"). We recommend reading their policies (linked below) closely to fully understand how your data is managed.
Recommended Resources
Dimagi's Policies | LLM Provider Policies
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