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For example, we could say success is measured by the number of interactions a user has with a chatbot, i.e. the number of messages sent back and forth in a single session. We could also say success is the number of client scenarios the CHW works through. Or we could say success is the change in how the CHW responds to scenarios as she works through the chatbot- for example, how different are her responses to the third scenario she tackles as compared to the first? If we were doing a study to assess the impact of a chatbot, we might want to conduct a pre- and post-survey to measure changes in knowledge, attitudes and behaviours. In the future, we could also measure success in terms of cost-effectiveness of the chatbot in achieving certain goals.
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