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To select a deployment channel, simply navigate to the home page of your chatbot (experiment), select the "+" button and choose the channel you'd like to use. Note that "web" is automatically offered and so does not need to be selected. (You can test this by navigating to the top right-hand menu and select "public session" to interact with your bot as if you were a user without access to OCS).
OCS Web
Deploying an OCS chatbot on the web is a convenient way to share chatbots, especially with individuals or teams who will likely use the chatbot on their laptop or desktop computers. (Other channels such as WhatsApp and Telegram would be better suited to users interacting with OCS bots on smartphones). OCS web also enables consent forms and pre- and post-surveys to be made visible to users as they progress through the chatbot.
WhatsApp is an ideal channel to use, given its large user base and its popularity as an application, especially in LMICs. However, there are multiple steps involved in procuring a WhatsApp for Business number that you can use for your chatbot. There are also multiple providers from whom your organisation can purchase this line.
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