...
- Date range of the message
- Type of message (Broadcast message, keyword, reminder, survey, etc.)
- Status - Completed, In Progress (for two way surveys), Error, Delivered (for email only)
- Phone Number for Message
View Message Details
...
For unsuccessful messages, the report will show the reason for failure (missing phone number, duplicate phone number, email bounced etc.).
For email messages, the message detail report will show if the message was bounced, sent (i.e. the message has left our mail provider), or delivered (the recipient's mail server said the message was delivered).
Report: SMS Usage Report
Overview
Use this report to check the activity of mobile workers in your project. This is similar to the standard worker monitoring report.
Filtering the Report
The report will let you filter to view a specific set of messages. You can filter by:
- Reporting group
- Date range of the message
Use the Report
The report provides a high level summary for each user, with three columns
- Messages received
- Messages sent
- Phone Numbers used
Notes and Limitations
If the mobile worker has never used a phone number, they are also inactive.
Only contacts with verified accounts are included in this report.
Report: SMS Opt Out Report
Overview
Use this report to check if a contact has opted out of receiving SMS messages.
If a contact has opted out, they will no longer receive SMS messages under any condition.
Filtering the Report
The report will show Phone Numbers who have used the opt-out workflow, across the life of the project.
The report can exported to Excel where the data can be manipulated more easily.
The report does not link to other pages on CommCareHQ.
Use the Report
The report identifies contacts in a project space who have used the opt-out workflow.
The list of contacts shows the timestamp of their last action and if a contact has accepted to receive SMS.
- No, cannot receive SMS. The row will show a time stamp for Last Opt Out Timestamp
To opt out, a contact must text in the word "Stop" - Yes, can receive SMS. The row will show a time stamp for Last Opt In Timestamp.
To opt in, a contact must text in the word "Yes"
The user will receive a message,
"You have opted-in to receive messages from CommCareHQ. To opt-out, reply to this number with STOP
Notes and Limitations
You can not filter this report based on standard parameters.