Introduction to Case Management

One of CommCare’s key capabilities is that it provides robust support for tracking entities over time. If you want to use CommCare to track information about something over time, you will be using case management. Case management allows both the frontline workers (FLWs) and field coordinators to track data about a specific case over time.

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• a patient with whom a health worker will have repeated visits
• a farmer's field over the course of a growing season
• a classroom that needs to follow a specific curriculum.

How does Case Management work in CommCare?

Let's consider a specific example, where the case we want to follow is a patient being tracked by a community health worker (CHW). A typical sequence of case management actions would be as follows:

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