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Media files in CommCare include files captured from Image, Audio, Video, and Signature questions. These files are referenced in standard form exports, but the multimedia file is not displayed outright. When exporting a form that captured multimedia, that question in the export will contain a link rather than the multimedia file itself. Clicking this link will allow you to either download the multimedia or will open a link containing the multimedia element, depending on the kind of file. Ways to download multimedia directly are as follows:
If you want to download a single multimedia file, you can locate the form it is associated with as described in Media Capture Questions in CommCare.
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Any form with associated multimedia files will have a Download button accessible. When you download the multimedia, it will appear as a zip file onto your computer, each photo will be a unique JPEG. These media files will be named in the format question ID-username-form id
Example: [question_id]-[username]-[form_id].jpg
Example: head_of_household-supervisor5-e9b4cdfa-c6a2-8607-b4e8-9839493ca2de.jpg
To identify which form submission a multimedia file came from, use the form_id (in green above). Each form submission has a unique form_id.