...
The Message Log is a cumulative list of all the messages sent and received messages. It This is the most complete data set for the history of all SMS-interaction and it can be filtered by date and message typeinteractions.
Go to Reports, and find the Messaging section to access the Message Log.
...
- Broadcast - outgoing message content
- Reminder - scheduled messages
- Survey - collects data from incoming messages
- Keyword - a word or letter that triggers an action in HQ including opening a form, sends a reply, escalates an alert.
- Other - messages from an unrecognized source
Don't forget that a A single message can be tagged as multiple types. For example, a survey that is submitted as a structured keyword will be tagged as survey and keyword.
...
After applying the filter you can choose "export to Excel" if you'd like more complex analysis.
Use of the Feature
- This is the first place you should go when investigating the use of Messaging in your project space.
The report can be filtered: to a specific data range, certain types of messages, and on locationsWhen investigating Messaging questions, start here.
Notes and Limitations
- You cannot delete messages from the message log.
...
Report: SMS Usage Report
Overview
Describe the feature in simple language, including:
Use this report to check the activity of mobile workers in your project. This is similar to the standard worker monitoring report.
Filtering the Report
The report will let you filter to view a specific set of messages. You can filter by:
- Reporting group
- Date range of the message
Use the Report
The report provides a high level summary for each user, with three columns
- Messages received
- Messages sent
- Phone Numbers used
Notes and Limitations
If the mobile worker has never used a phone number, they are also inactive.
Only contacts with verified accounts are included in this report.