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The Message Log is a cumulative list of all the sent and received messages. It is the most complete data set for the history of all SMS-interaction and it can be filtered by date and message type.
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Go to Reports, and find the Messaging section
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to access the Message Log includes:
Timestamp - date/time from the server (shown in the project's timezone.)
User Name - name of the case or user
Phone Number - phone number of the phone involved in the interaction
Direction - incoming or outgoing message
Message - the actual text sent out or received in the message
Type of message
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There are many Types of SMS messages captured in the log.
- Broadcast - outgoing message content
- Reminder - scheduled messages
- Survey - collects data from incoming messages
- Keyword - a word or letter that triggers an action in HQ including opening a form, sends a reply, escalates an alert.
- Other - messages from an unrecognized source
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- Date range of the message
- Type of message (Broadcast message, keyword, reminder, survey, etc.)
- Location
Message Log includes:
Timestamp - date/time from the server (shown in the project's timezone.)
User Name - name of the contact, a case or user
Phone Number - phone number of the phone involved in the interaction
Direction - incoming or outgoing message
Message - the actual text sent out or received in the message
Type of message
After applying the filter you can choose "export to Excel" if you'd like more complex analysis.
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