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CommCareHQ will then walk you through the steps to setup a Telerivet SMS gateway and connect it to your CommCareHQ project for sending and receiving SMS.
Step 2
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Anyone who will be sending SMS replies to the system will need to be registered in CommCareHQ. Their numbers have to belong to a contact in your domain, otherwise, their messages can't be tied to your domain and they won't show up in the message log. For mobile workers, this means going through the phone registration workflow, and for cases you just have to set the right case properties and it does it automatically.
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Read these Important Tips for using Telerivet with CommCare Messaging
- When setting your gateway, check to see where your project falls under Telerivet's pricing. It is important to set up the right pricing structure before your project goes live. For example, it's important to ensure that the number of contacts you will be sending to falls within the limit allowed on the account. If you want to set your Telerivet pricing to a non-free plan, make sure that when you use your credit card to add funds to "Select a plan" that you want to use.
- It's important to be aware of the maximum number of stored messages that your Telerivet plan allows. For example, the Test Telerivet plan only allows 500 messages to be stored in the account, so after sending and receiving 500 messages total, the account will stop sending new messages until old messages are deleted. To have your Telerivet account automatically delete old messages, you can update the "Message Retention" setting for your Telerivet project (Dashboard -> Edit Settings).
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- Here is a guide you can download to learn about how to maintain your Telerivet Android gateway through a CommCare Messaging project.
Step 3 - Registration of Contacts
You still register your contacts in CommCareHQ the same way as you would if used any other SMS gateway. Information on registering mobile worker contacts is here, and information on registering case contacts is here.
Step 4 (Optional) - Share Your Telerivet Gateway with Another Project
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