One of the primary uses of CommConnect CommCare Messaging is to send out surveys via SMS.
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- Text
- Multiple Choice - Single Answer
- Multiple Choice - Multiple Answer
- Label - is a message that does not require any action- it is only to provide information
Be sure to consult the CommConnect CommCare Messaging best practices for helpful hints on designing a good survey.
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| Question ID | Label Text | Question Type | Options | Display Condition |
|---|---|---|---|---|
| went_to_clinic | Did you go to the clinic today? | Multiple Choice-Single Answer | Yes, No | Always show |
| next_appointment | Great! What doctor did you see? | Text | - | If went_to_clinic = Yes |
| why_no_clinic | Why not? | Multiple Choice-Multiple Answer | Clinic was closed, I felt fine, Clnic too far, Was busy | If went_to_clinic = No |
| reschedule | Going to the clinic is important- please call 555-555 to reschedule your appointment. | Label | - | If went_to_clinic = No |
CommConnet CommCare Messaging will automatically number options; for example, the question why_no_clinic will be sent out as:
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- You can indicate a choice by replying with either the text of that choice or by simply putting the number of that choice (i.e. you can either reply with 2 or I felt fine. CommConnect CommCare Messaging will ignore changes in spacing/capitalization, but not in spelling)
- If your question is Multiple Choice- Multiple Answer you can reply with multiple numbers separated by a space. (i.e. in the example above you could indicate both Clinic too far and Was busy by replying: 3, 4)
If you reply with something that is not an acceptable reponse (i.e. there are 4 choices and you reply with "5") CommConnect CommCare Messaging will send back a generic message that the reponse response could not be understood, and that they should try again.
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