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You have two payment options:

• Pre-pay for the number of months of your choice and for any additional SMS or user credits by going to: https://www.commcarehq.org/a/[YOUR PROJECT SPACE NAME]/settings/project/subscription/ and follow the steps outlined here
• Post-pay on a monthly basis, after you receive your monthly invoice and follow payment instructions on the invoice

• Due date: The payment due date is set at 30 days after the end of the month, unless the monthly payment due is below $100 and your total balance is below $100. In this case, the due date will be postponed until the total balance reaches $100. Your monthly invoice will include the mention of the total balance.
• Late payments: If the invoice becomes past due, we will send you a reminder email. If the invoice is not paid within 60 days following the due date, we will send a warning email a few days before and downgrade your subscription to the Community plan. If this happens, your project will lose the features associated with the previous software plan, however all of your data will remain accessible. Also note that if you have several invoices pending, you can see your total balance in the latest invoice or go onto your project settings (see CommCare Pricing FAQs) and generate a new invoice for the total balance.

Invoices can be paid via credit card, Electronic Fund Transfer (EFT), or check.

Note that to access your "Billing Statement" online and pay by Credit Card, a web admin in your project space must grant you Admin access via the "Web Users & Roles" page.

To make a payment:

To pay by Credit Card:

• Log onto CommCare HQ, click on your project name (orange icon in the top right corner), go to Project Settings, click on Billing Statements in the left column
• You can either pay the full balance by clicking on “Pay by Credit Card” at the top of the page, or pay for each individual invoice, by clicking on “Make Payment” in front of each invoice
• Under Payment Amount, select to either pay the full balance or a portion of the balance
• Under Card Information enter your credit card details and click "Submit Payment"


To pay by EFT / Wire / ACH:

• You can find Dimagi’s bank details on your invoice.
• When submitting an EFT, please indicate the invoice number
• After submitting the EFT, send an email to accounts@dimagi.com and indicate the following information:
  • Project space name: ___
  • Invoice number: _____
  • Date of Electronic Fund Transfer: _____
• NB: If you want to pay several invoices at once and need an invoice of the total balance amount:
  • log onto CommCare HQ, click on your project name (orange icon in the top right corner), go to Project Settings, click on Billing Statements in the left column
  • Click on the Green button "Pay by Wire" at the top of the page, select the amount you want to pay, add your email address and select "Submit invoice request". You will then receive the invoice with the total balance and instructions to perform the wire payment.

To pay by check: 

Checks can be sent to the mailing address found on your invoice.  Please make all checks out to “Dimagi”, and be sure to include invoice number and the project space name in the memo.

You can also choose to pay for a subscription, a software plan, potential additional SMS and/or users beyond the included limit in advance.

• For the software plan, you can pre-pay for either the length of the project (if there is an end date) or for a specific number of months that you define.
• To know how many credits you will need for additional SMS or users, please refer to CommCare Pricing FAQs and CommCare Pricing FAQs.
• Each credit = 1 USD. You can buy separate credits for SMS, Users, or the software plan. 
• Credits will be automatically applied to your monthly invoice until you run out. At that point, you'll start receiving post-pay monthly invoices again. Please note that credits don’t expire even if you suspend your subscription.

Pre-payment methods:

• Via credit-card:
  • On your subscription page, click the "Pre-pay by Credit Card" button and enter your credit card details. 
    
    

• Via EFT (Electronic Fund Transfer),
  • On your subscription page, click the "Pre-pay by Wire" button and enter the amount you want to pre-pay.
  • You will receive an invoice with that amount.
  • Follow the instructions on the invoice to pay by Wire.
  • Once we receive your wire payment, we will load your credits onto your subscription (it could take a few days)

Updating Billing Contact Information

API access: Is the CommCcare-Export tool considered use of API Access for the purposes of software plan/billing?

No, the CommCare-Export tool accesses all records via the API, but is intended to be available to all plans.

Dimagi support: How does my software plan affect the level of support I get from Dimagi?

Unless you have a services agreement, your software plan determines the level of support you receive from Dimagi.

1. Community & Standard - use our regular support channels (the "Report an Issue" button and the CommCare-users group) to get general support. Standard plan users have access to more direct email support follow-up.

2.  Pro - In addition to general support, you can ask support questions specific to your project's application and content. You will not have a specific Dimagi point of contact.

3.  Advanced - In addition to our regular support channel you will have a point person from Dimagi person for app/content support specific to your project.

HIPAA security: What is the difference between HIPAA security at the STANDARD and PRO plans level?

Our standard and PRO offerings currently include the same security from a technology standpoint (although this may change in the future).  The key difference is whether Dimagi is willing to assume liability and sign a "Business Associates Agreement" (BAA), which we only do in the PRO and higher packages"

Custom reports: What are the custom reports that are offered in the Pro, Advanced, and Enterprise software plans?

• If your organization has a Pro, Advanced, or Enterprise software plan, you have the option to access custom reports in your project space. You must contract with Dimagi to have custom reports built on CommCareHQ. There is an additional one-time cost for the development of each custom report.
• If you subscribe to the "Community" or "Standard" software plans, custom reports are not available to your organization. 
• In the future, we hope that other software developers and organizations will be able to build their own custom reports on CommCareHQ. 

What happens if my project subscription ends and gets downgraded to the Community software plan?

Your project will lose the features associated with the previous software plan, (e.g. if you were using an SMS reminder functionality as part of your workflow, this will get disabled), however all of your data will remain accessible.

Credits: Am I losing my credits when my subscription ends?

No, the credits you load onto your subscription as pre-payment don’t expire. Even if your paid subscription ends and you are downgraded to a Community Subscription, your credits are still loaded onto your account, and start getting debited again once you face new charges.