Understanding Dimagi’s offeringofferings
- Dimagi’s offering
- Choosing a software plan
- Fees for additional users
- Fees for additional SMS
- More information on custom reports
Starting and managing your subscription to a software plan
- Subscribing to a software plan
- Applying for a pro-bono plan or pro-bono feature
- Applying for a developer plan
- Extending the software plan you had as part of an Implementation Bundle service
- Upgrading or downgrading to another software plan
- Ending a subscription
Making a payment and getting an invoice
- Monthly invoicing and payment process
- Payment conditions
- Payment methods
- Advance payment (“pre-payment”) and credits
- Updating Billing Contact Information
Other FAQ about our software plans
- API access: Is the CommCare-Export tool considered use of API Access for the purposes of software plan/billing?
- Dimagi support: How does my software plan affect the level of support I get from Dimagi?
- HIPAA security: What is the difference between HIPAA security at the STANDARD and PRO plan level?
- Custom reports: What are the custom reports that are offered in the Pro, Advanced, and Enterprise software plans?
- What happens if my project’s subscription ends and gets downgraded to the Community software plan?
Other FAQ about invoicing/payment
- Credits: Am I losing my credits when my subscription ends?
More questions not answered in this FAQ
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| Understanding Dimagi's offerings |
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| Dimagi’s offerings: | Software Plans: - Software plans give you access to CommCare on Dimagi's managed cloud servers. For a monthly subscription fee, you can create your own CommCare application, deploy it on your users’ phones, and manage and track the flow of data in real-time, all with no technical background required. CommCare’s unique features and user-friendly interface have been optimized based on the experiences and feedback of hundreds of our partners since 2005.
- Our five software plans include various levels of cloud server support, advanced features, SMS capabilities, automatic software updates, bug fixes and maintenance support, security updates, HIPAA compliance, and much more. For specific plan details, please see “choosing a software plan” or visit our software plan page.
Implementation Bundles: - If your project requires in-country support from Dimagi staff to help develop mobile applications, facilitate project implementation or build staff capacity, you can purchase an implementation bundle. These bundles include implementation and capacity services as well as 12 months of either the Pro or Advanced software plan.
- You can choose between five Implementation Bundles, which can include implementation services ranging from two weeks of onsite application scoping to a full 18-month deployment aimed to take a project to scale. See more here
- Dimagi has also developed a maturity model to help you determine the package level best suited for your organization’s needs. If you are interested in discussing further, please contact Dimagi at information@dimagi.com.
Capacity Services: These are services that can be purchased individually. They enable organizations to selectively add specific services to their pre-existing mobile systems to either strengthen their program or technology or to develop new features.
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| Choosing a software plan
| Dimagi offers five software plans tailored to meet different partner and project needs.- We offer a completely free version of CommCare. The Community plan supports up to 50 mobile users and provides access to all basic CommCare features.
- To add more mobile users or to access more advanced features, you can upgrade to a higher-level software plan. Software plans cannot be adjusted and are not customizable.
- If you need more advanced features but want to keep the same number of users, you will still have to upgrade to the higher-level software plan. We do offer pro bono access to pay-only features for organizations that can demonstrate need. [see Pro-Bono section]
Please see the list of software plans here, and refer to the CommCare Plan Details for additional details about each software plan's associated features: - Community: For projects in a pilot phase with a small group (up to 50) of mobile users that require very basic CommCare features.
- Standard: For projects with a medium set (up to 100) of mobile users that want to build in limited SMS workflows and have increased data security needs.
- Pro: For projects with a large group (up to 500) of mobile users that want to build in comprehensive SMS workflows and have increased reporting needs.
- Advanced: For projects scaling to an even larger group (up to 1,000) of mobile users that want the full CommCare feature set and dedicated support from Dimagi staff.
- Enterprise: For projects scaling regionally or countrywide that require the full CommCare feature set. Your organization will receive discounted pricing and dedicated enterprise-level support from Dimagi.
For FAQ about our software plans, please check [Other FAQ about our software plans] |
| Fees for additional users:
| - Mobile users: Each plan comes with a number of mobile users free of charge. This number represents all mobile users that are not currently deactivated. Both active and inactive mobile workers are counted. To reduce your number of mobile users, you can deactivate inactive users. Read more about archiving users on Create and Manage CommCare Mobile Workers. If you exceed the number of mobile users included for free in your plan, you will be charged $1/month for each additional mobile user.
- Web users: There is no limit to the number of "web users" you can have. For the difference between a web user and a mobile user, please see this page (CommCare Fundamentals - Web and Mobile Users) on our CommCare Help site.
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| Fees for additional SMS: | To estimate your per SMS fee beyond the SMS monthly limit included in your software plan, you have to first determine which SMS gateway you will be using. To learn more about your choice of Gateway, please visit our Gateway options description. - Dimagi's Gateway (Excluding Enterprise Level): Any additional messages beyond the monthly limit will be charged a per-message fee by the local telecommunications provider. The SMS gateway fee will vary depending on the country and the telecommunication network, although it typically falls between .01 USD and .10 USD.
- Your Gateway (or Enterprise Level on Dimagi Gateway): Software plans that have their own gateway have an unlimited amount of incoming and outgoing messages. While these plans are not subject to telecommunications' fees, Dimagi charges an additional $.01 (US) per message on all incoming and outgoing messages.
- NB: Outbound SMS refers to SMS sent by CommCareHQ to the mobile users, other registered beneficiaries, or end-clients. Inbound SMS refers to SMS sent by users to CommCareHQ.
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