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- Ideally, all data sent from Telerivet to Commcare will be sent through a wi-fi connection. However, if the wi-fi connection is not working or intermittently cuts out, then it's important to have a back up 3G connection. By default, Android phones won't automatically switch from Wi-Fi to mobile data if the phone is connected to the Wi-Fi network but the Wi-Fi network isn't connected to the internet. The Telerivet Android app lets you override that. From the Phone Settings screen in the Telerivet Android app, scroll to the bottom and enable "Network failover". Then Telerivet will automatically switch the phone from Wi-Fi to mobile data if it can't connect to telerivet's servers via Wi-Fi.
- If there are problems with CommCareHQ and messages can't be sent from the gateway to CommCareHQ immediately, Telerivet will retry failed webhooks periodically for up to a day.
- Here is a guide you can download to learn about how to maintain your Telerivet Android gateway through a CommConnect project.
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