On February 15, Dimagi notified CommCareHQ users about its new pricing plans for CommCare, CommTrack, and CommConnect. This page is meant to answer some FAQs that you may have about these new plans (which are summarized in Question 1). Note that these changes will not go went into effect until on March 1, 2014. CommCareHQ will continue to not charge for CommCare, CommTrack, and CommConnect software plans through the end of 2013 for existing users.
1. What Pricing Plans does Dimagi Offer?
- Software Plans: Software plans give you access to CommCare on Dimagi's managed cloud servers. This includes cloud server support, advanced features and SMS capabilities, automatic software updates, bug fixes and maintenance support, security updates, HIPAA compliance. ee (http://www.commcarehq.org/software-plans/)
- Implementation Service Packages: If youDimagi staff, you can purchase an implementation service package. xperienced Dimagi staff member will work with your team in-country to help develop mobile applications, staff's capacity. Packages may also include custom reports and feature development. Our implementation service packages will remain largely unchanged. implementation service packages 12 software plan. See more here (http://www.commcarehq.org/service-packages/)
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- An implementation service package (e.g. CommCare PLUS package) gets you direct support from Dimagi staff members. Dimagi staff will help with the development of new application features or custom reports, technical support, application building, project management, training, and implementation support.
- A software plan (e.g. Pro software plan) is paying a subscription to use CommCare on Dimagi's cloud servers. This includes cloud server support, access to advanced features and SMS capabilities, automated software updates, bug fixes and maintenance support, security updates, HIPAA compliance.
. When does did the new software plan go into effect?
The new software plans will go into went effect March 1, 2014. Dimagi has shared the new software plans publicly on CommCareHQ.org as of August 1, 2013, in order to give advance notice of an upcoming change to our pricing.
. What if I am using need a feature now that will be is in a pay-only software plan?
If your project is currently using a feature that is in a pay-only software plan, you need to sign up for that software plan to continue using the feature. This must be done once the software plans go into effect January 1, 2014. If you cannot afford the software plan, you must We do offer pro bono access to pay-only features for organizations that can demonstrate need. Pro bono applications are usually granted to small organizations who want to do a small or pilot project and who have really thought through their feature needs.
You can apply for a pro-bono plan by filling out this application.
. How does this impact existing partners? How will the software plans impact my ongoing contract or project with Dimagi?
If user fees were included in your existing contract with Dimagi, you will not be charged for a software plan until the completion of your existing contract. This is typically ~12 months from the contract's start date. If you have specific questions about this, please email your contact person at Dimagi or information@dimagiaccounts@dimagi.com.
. What if my organization can't afford a software plan?
Our "Community" software plan is completely free, supports up to 50 mobile users, and gives you access to all the basic CommCare features. If you would like to add more mobile users or to access more advanced features, Dimagi offers pro-bono software plans on a need-only basis. Pro bono plans are usually granted to small organizations who can demonstrate need. To make a need-based request, please complete the You can apply for a pro bono plan by filling out this application.
. Are the software plans flexible?
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If your organization has a Pro, Advanced, or Enterprise software plan, you have the opportunity to the option to access custom reports in your project space. You must contract with Dimagi to have custom reports built on CommCareHQ. There is an additional one-time cost for the development of each custom report. If you subscribe to the "Community" or "Standard" software plans, custom reports are not available to your organization.
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14. How are payments made?
Starting April 1, 2014, Dimagi will mail invoices monthly to the billing address you provideAt the end of each month, if you have incurred charges, you will receive an invoice. You can pay the invoice via credit card on CommCareHQ.
15. Where does CommConnect fit into the CommCare software plans?
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CommTrack will be based on the same software plans but will be publicly available on its own website (www.commtrack.org) and customized to only include the relevant content.
17. Is the Commcare-Export tool considered use of API Access for the purposes of software plan/billing?
No, the Commcare-Export tool accesses all records via the API, but is intended to be available to all plans. There are technical changes required to enable the export-tool to work without general API access that will be implemented before January 1st, 2014.
18. Will there be any support for developer accounts (for feasibility research, systems interoperability using a test data, etc.), or is it expected that these groups will have to sign up for the standard plan?
Developer accounts will be offered pro-bono to developers looking to write tools that integrate with CommCare. To make a developer account request, please email information@dimagi.com.
19. How do I subscribe to a plan?
Log into CommCareHQ and go to the project space you want to subscribe to a plan. Navigate to the Settings page by clicking the orange button at the top right of the page that says the name of your project. Choose "Current Subscription" from the menu on the left, and select and confirm your plan. Your project will be subscribed to that plan immediately, and you will receive an invoice at the end of the month.