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Due to synchronicity or updates between the server and the phone, the phone can end up with stale or incompatible data.

1. To force a full refresh of the user's data, you can navigate to the Mobile Worker's page on CommCare HQ

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1. . You can do so by clicking on Users > Mobile Workers

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1. via the ribbon menu
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2. Select the username of the mobile worker
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3. Under the Actions tab click Force Full Refresh on next Mobile Sync.

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For each device the mobile worker is on (including Web Apps), this will make it so the next time they sync that device, it will do a Full Refresh of data instead of an incremental sync. This includes case data and fixture data (including lookup tables).

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