On February 15, Dimagi notified CommCareHQ users about its new pricing plans for CommCare, CommTrack, and CommConnect. This page is meant to answer some FAQs that you may have about these new plans (which are summarized in Question 1). Note that these went into effect on March 1, 2014.
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- Software Plans: Software plans give you access to CommCare on Dimagi's managed cloud servers. This includes cloud server support, advanced features and SMS capabilities, automatic software updates, bug fixes and maintenance support, security updates, HIPAA compliance. ee (http://www.commcarehq.org/software-plans/)
- Implementation Service Packages: If youDimagi staff, you can purchase an implementation service package. xperienced Dimagi staff member will work with your team in-country to help develop mobile applications, staff's capacity. Packages may also include custom reports and feature development. Our implementation service packages will remain largely unchanged. implementation service packages 12 software plan. See more here (http://www.commcarehq.org/service-packages/)
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- An implementation service package (e.g. CommCare PLUS package) gets you direct support from Dimagi staff members. Dimagi staff will help with the development of new application features or custom reports, technical support, application building, project management, training, and implementation support.
- A software plan (e.g. Pro software plan) is paying a subscription to use CommCare on Dimagi's cloud servers. This includes cloud server support, access to advanced features and SMS capabilities, automated software updates, bug fixes and maintenance support, security updates, HIPAA compliance.
. How do I subscribe to a plan?
Log into CommCareHQ and go to the project space you want to subscribe to a plan. Navigate to the Settings page by clicking the orange button at the top right of the page that says the name of your project. Choose "Current Subscription" from the menu on the left, and select and confirm your plan. Your project will be subscribed to that plan immediately, and you will receive an invoice at the end of the month.
. What if I need a feature that is in a pay-only software plan?
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14. How are payments made?
At the end of each month, if you have incurred charges, you will receive an invoice. You can pay the invoice via credit card on CommCareHQ.
You can also choose to prepay for a subscription in advance. On your subscription page, click "Add Credits" next to your plan, your SMS usage, or your mobile workers usage to add credits in that category. Dimagi can also accept ETF (wire or ACH payments). If you would like to pay via Wire Transfer or have any questions, please reach out to accounts@dimagi.com.
15. What are credits?
One credit = one USD. You can purchase plan credits, user credits, or SMS credits. Each time you send an SMS, the cost will be subtracted from your SMS credits. At the end of the month, your user and plan charges will be subtracted from your user and plan credits respectively.
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CommTrack will be based on the same software plans but will be publicly available on its own website (www.commtrack.org) and customized to only include the relevant content.
18. Is the Commcare-Export tool considered use of API Access for the purposes of software plan/billing?
No, the Commcare-Export tool accesses all records via the API, but is intended to be available to all plans. There are technical changes required to enable the export-tool to work without general API access that will be implemented before January 1st, 2014.
19. Will there be any support for developer accounts (for feasibility research, systems interoperability using a test data, etc.), or is it expected that these groups will have to sign up for the standard plan?
Developer accounts will be offered pro-bono to developers looking to write tools that integrate with CommCare. To make a developer account request, please email information@dimagi.com.
20. When did the new software plan go into effect?
The new software plans went effect March 1, 2014. Dimagi shared the new software plans publicly on CommCareHQ.org as of August 1, 2013, in order to give advance notice of an upcoming change to our pricing.