On February 15, Dimagi notified CommCareHQ users about its new pricing plans for CommCare, CommTrack, and CommConnect. This page is meant to answer some FAQs that you may have about these new plans (which are summarized in Question 1). Note that these changes will not go into effect until March 1, 2014. CommCareHQ will continue to not charge for CommCare, CommTrack, and CommConnect software plans through the end of 2013 for existing users.
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- Software Plans: Software plans give you access to CommCare on Dimagi's managed cloud servers. This includes cloud server support, advanced features and SMS capabilities, automatic software updates, bug fixes and maintenance support, security updates, HIPAA compliance. ee (http://www.commcarehq.org/software-plans/)
- Implementation Service Packages: If youDimagi staff, you can purchase an implementation service package. xperienced Dimagi staff member will work with your team in-country to help develop mobile applications, staff's capacity. Packages may also include custom reports and feature development. Our implementation service packages will remain largely unchanged. implementation service packages 12 software plan. See more here (http://www.commcarehq.org/service-packages/)
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1. What happens when I have mobile users in my project space? Do I have to jump to the next software plan?No. ? How are mobile users counted?
Each plan comes with a number of mobile user free of charge. This number represents all mobile user that are not currently archived. Both active and inactive mobile workers are counted. To reduce your number of mobile users, you can archive inactive users. Read more about archiving users on Create and Manage CommCare Mobile Workers.
If you exceed the number of mobile users included for free in your plan, you will be charged $1/month for each additional mobile user...
14. How are payments made?
Starting April 1, 2014, Dimagi will mail invoices monthly to the billing address you provide.
15. Where does CommConnect fit into the CommCare software plans?
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CommTrack will be based on the same software plans but will be publicly available on its own website (www.commtrack.org) and customized to only include the relevant content.
17. Is the Commcare-Export tool considered use of API Access for the purposes of software plan/billing?
No, the Commcare-Export tool accesses all records via the API, but is intended to be available to all plans. There are technical changes required to enable the export-tool to work without general API access that will be implemented before January 1st, 2014.
18. Will there be any support for developer accounts (for feasibility research, systems interoperability using a test data, etc.), or is it expected that these groups will have to sign up for the standard plan?
Developer accounts will be offered pro-bono to developers looking to write tools that integrate with CommCare. To make a developer account request, please email information@dimagi.com.
19. How do I subscribe to a plan?
Log into CommCareHQ and go to the project space you want to subscribe to a plan. Navigate to the Settings page by clicking the orange button at the top right of the page that says the name of your project. Choose "Current Subscription" from the menu on the left, and select and confirm your plan. Your project will be subscribed to that plan immediately, and you will receive an invoice at the end of the month.