On August 2ndFebruary 15, Dimagi notified all CommCareHQ users about its new pricing plans for CommCare, CommTrack, and CommConnect. This page is meant to answer some FAQs that you may have about these new plans (which are summarized in Question 1). Note that these changes will not go into effect until January March 1, 2014. CommCareHQ will continue to not charge for CommCare, CommTrack, and CommConnect software plans through the end of 2013 for existing users.
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- Software Plans: Software plans give you access to CommCare on Dimagi's managed cloud servers. This includes cloud server support, advanced features and SMS capabilities, automatic software updates, bug fixes and maintenance support, security updates, HIPAA compliance. ee (http://www.commcarehq.org/software-plans/)
- Implementation Service Packages: If youDimagi staff, you can purchase an implementation service package. xperienced Dimagi staff member will work with your team in-country to help develop mobile applications, staff's capacity. Packages may also include custom reports and feature development. Our implementation service packages will remain largely unchanged. implementation service packages 12 software plan. See more here (http://www.commcarehq.org/service-packages/)
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- Community: For projects in a pilot phase with a small group (up to 50) of mobile users that require very basic CommCare features.
- Standard: For projects with a medium set (up to 250100) of mobile users that want to build in limited SMS workflows and have increased data security needs.
- Pro: For projects with a large group (up to 500) of mobile users that want to build in comprehensive SMS workflows and have increased reporting needs.
- Advanced: For projects scaling to an even larger group (up to 1,000) of mobile users that want the full CommCare feature set and dedicated support from Dimagi staff.
- Enterprise: For projects scaling regionally or country wide that require the full CommCare feature set. Your organization will receive discounted pricing and dedicated enterprise-level support from Dimagi.
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The new software plans will go into effect January 1, 2014. Dimagi has shared the new software plans publically on plans publicly on CommCareHQ.org as of August 1, 2013, in order to give advance notice of an upcoming change to our pricingour pricing.
. What if I am using a feature now that will be in a pay-only software plan?
If your project is currently using a feature that is in a pay-only software plan, you need to sign up for that software plan to continue using the feature. This must be done once the software plans go into effect January 1, 2014. If you cannot afford the software plan, you must apply for a pro-bono plan by emailing information@dimagi.com (see FAQ 8 below)filling out this application
. How does this impact existing partners? How will the software plans impact my ongoing contract or project with Dimagi?
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Our "Community" software plan is completely free, supports up to 50 mobile users, and gives you access to all the basic CommCare features. If you would like to add more mobile users or to access more advanced features, Dimagi offers pro-bono software plans on a need-only basis. To make a need-based request, please email information@dimagi.com. complete the application.
. Are the software plans flexible?
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Please see feature descriptions on the CommCare Plans page, or under the "Learn More" button on the Software Plans page. This page is provided here (https://wiki.commcarehq.org/display/commcarepublic/CommCare+Plan+Details) for quick reference.
1. What are the custom reports that are offered in the Pro, Advanced, and Enterprise software plans?
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1. What happens when I have 251 mobile workers mobile users in my project space? Do I have to jump to the next software plan?Yes. The Community software plan allows up to 50 mobile users, the Standard plan allows up to 250 mobile users, the Pro plan allows up to 500 mobile users, the Advanced plan allows up to 1,000 mobile users, and the Enterprise plan is for 1,00 mobile users.
No. If you exceed the number of mobile users included for free in your plan, you will be charged $1/month for each additional mobile user
1. Are there any limits to the number of "Web Users" my project can have with any of these software plans?
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14. How are payments made?
By January 1stStarting April 1, 2014, organizations will be able to pay via credit card on CommCareHQ. If an organizations also purchases services package, Dimagi will includes the software plan for 12 months. This will also be visible in HQ billing. Dimagi will mail invoices monthly to the billing address you provide.
15. Where does CommConnect fit into the CommCare software plans?
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CommTrack will be based on the same software plans but will be publically available on its own website (www.commtrack.org) and customized to only include the relevant content.
17. Is the Commcare-Export tool considered use of API Access for the purposes of software plan/billing?
No, the Commcare-Export tool accesses all records via the API, but is intended to be available to all plans. There are technical changes required to enable the export-tool to work without general API access that will be implemented before January 1st, 2014.
18. Will there be any support for developer accounts (for feasibility research, systems interoperability using a test data, etc.), or is it expected that these groups will have to sign up for the standard plan?
Developer accounts will be offered pro-bono to developers looking to write tools that integrate with CommCare. To make a developer account request, please email information@dimagi.com.