On August 2nd, Dimagi notified all CommCareHQ users about its new pricing plans for CommCare, CommTrack, and CommConnect. This page is meant to answer some FAQs that you may have about these new plans (which are summarized in Question 1). Note that these changes will not go into effect until January 1, 2014. CommCareHQ will continue to not charge for CommCare, CommTrack, and CommConnect software plans through the end of 2013 for existing users.
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14. How are payments made?
By January 1st, 2014, organizations will be able to pay via credit card on CommCareHQ. If an organizations also purchases services package, Dimagi will includes the software plan for 12 months. This will also be visible in HQ billing.
15. Where does CommConnect fit into the CommCare software plans?
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CommTrack will be based on the same software plans but will be publically available on its own website (www.commtrack.org) and customized to only include the relevant content.
17. Is the commcare-export tool considered use of API Access for the purposes of software plan/billing?
YesNo, the commcare-export tool accesses all records via the API which is unavailable in the free plan. We hope to allow for some commcare-export use under the community edition with limited API access or number of calls, but exact timelines for this feature have not yet been determined, but is intended to be available to all plans. There are technical changes required to enable the export-tool to work without general API access that will be implemented before January 1st.
18. Will there be any support for developer accounts (for feasibility research, systems interoperability using a test data, etc.), or is it expected that these groups will have to sign up for the standard plan?
Developer accounts will be offered pro-bono to developers looking to write tools that integrate with CommCare. To make a developer account request, please email information@dimagi.com.